CANCELLATION POLICY

1. Appointment Requests: - All initial appointment requests must be approved, and there may be slight adjustments to requested times depending on availability. Same-day requests will not be approved; please schedule at least 24 hours in advance. 2. Cancellation Policy: - A 50% cancellation fee will be charged to the card if a client cancels their appointment without rescheduling. - Clients can reschedule up to three times without incurring a cancellation fee. - A cancellation fee will apply for no-call, no-show instances, and clients will not be able to book future services after the second no-call, no-show. 3. Service Modification: - There is no cancellation fee for reducing services, provided that changes are made at least 24 hours before the appointment. 4. Appointment Changes: - All service changes must be communicated via text, call, or email to the Nail Tech. - Email: bbnailcarespa@gmail.com - Phone: (317) 572-8240 5. Late Arrival: - Appointments will be canceled if a client is more than 30 minutes late without prior communication, and a cancellation fee will apply. - A $10 late fee will be applied after 15 minutes of tardiness; this fee will be waived if the client communicates before their appointment time. 6. Accompaniment Policy: - Children are not permitted unless they are receiving services. - No additional guests are allowed unless they are receiving services. 7. Hygiene Standards: - Clients are expected to maintain appropriate hygiene. Please reschedule your appointment if you are feeling unwell. 8. Payment: - All payments are required upon completion of services. --- Thank you for your understanding and cooperation! We look forward to serving you.